FAQ: Castles by the Sea
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is VAT included or will it be added during the Pledge Manager?

VAT is included in the shipping costs shown for each region, so you won’t be paying extra VAT above the estimated shipping costs shown here.

Last updated: April 19, 2022 09:28

Should I pay for shipping now or in BackerKit?

That’s up to you! You can pledge now (by adding the specified about to your pledge) or wait until you’re in our BackerKit pledge manager and pay for shipping separately at that time.

Please note that these are estimated costs. We’ve done our best to estimate correctly, and have not had to increase above our estimates on any of our previous campaigns. But if there are major supply chain disruptions between now and early 2023, shipping costs are subject to change.

Last updated: April 19, 2022 09:31

Are any of the rewards Kickstarter exclusive?

Pledge levels and Daily Reveals marked with a green “K” icon will not be available at retail (except for retailers who back this Kickstarter). These “Kickstarter Edition” rewards were designed especially for this campaign.

That said, we have a policy never to promise 100% exclusivity for Kickstarter rewards. We might offer them in the future on BrotherwiseGames.com, at conventions, or through future product bundles.

But if you want to be sure you get these great upgrades at these great prices – while helping make this cool indie game a reality – backing this Kickstarter is your best option!

Last updated: April 22, 2022 14:17

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us